|
![]() |
|
![]() |
Grim wrote:Dear Viper, Deamon and co,
Your efforts to rid this place of all malpractices is exemplary, however while doing so, the most important aspect of this whole process - communication, is very much lacking.
I am currently aware of a person who's account was suspended for alleged 'major gold exploit' while never having more then 300 gold total on their whole account (one 60 on account). That person was never told why this happened, what were they involved in or anything, just banhammer and that was it. Later, they got a response from one of GM's that the GM who issued numerous bans is, I quote 'no longer with the team and that Nost staff currently has no information why those bans were issued in the first place'.
As you can see from this example, there are numerous players who do not trust your actions at the moment because of the lack of transparency, some sort of pre-action warning and similar. If some GM went on a banning rampage just because they felt like it, admitting their failure and apologizing for what suspended players suffered will be more then enough to restore the confidence those players have in you.
We all make mistakes, it's what makes us human, there is no shame in that. What matters is what we do afterwards.
|
![]() |
Grim wrote:Dear Viper, Deamon and co,
Your efforts to rid this place of all malpractices is exemplary, however while doing so, the most important aspect of this whole process - communication, is very much lacking.
I am currently aware of a person who's account was suspended for alleged 'major gold exploit' while never having more then 300 gold total on their whole account (one 60 on account). That person was never told why this happened, what were they involved in or anything, just banhammer and that was it. Later, they got a response from one of GM's that the GM who issued numerous bans is, I quote 'no longer with the team and that Nost staff currently has no information why those bans were issued in the first place'.
As you can see from this example, there are numerous players who do not trust your actions at the moment because of the lack of transparency, some sort of pre-action warning and similar. If some GM went on a banning rampage just because they felt like it, admitting their failure and apologizing for what suspended players suffered will be more then enough to restore the confidence those players have in you.
We all make mistakes, it's what makes us human, there is no shame in that. What matters is what we do afterwards.
100% correct. We need more communication as a whole from the staff. I also think first time offenders should not be punished as severely, maybe a week ban or something, but all gold and maliciously obtained item should be deleted. Also, there should be a ban appeal section.
Grim wrote:Dear Viper, Deamon and co,
Your efforts to rid this place of all malpractices is exemplary, however while doing so, the most important aspect of this whole process - communication, is very much lacking.
I am currently aware of a person who's account was suspended for alleged 'major gold exploit' while never having more then 300 gold total on their whole account (one 60 on account). That person was never told why this happened, what were they involved in or anything, just banhammer and that was it. Later, they got a response from one of GM's that the GM who issued numerous bans is, I quote 'no longer with the team and that Nost staff currently has no information why those bans were issued in the first place'.
As you can see from this example, there are numerous players who do not trust your actions at the moment because of the lack of transparency, some sort of pre-action warning and similar. If some GM went on a banning rampage just because they felt like it, admitting their failure and apologizing for what suspended players suffered will be more then enough to restore the confidence those players have in you.
We all make mistakes, it's what makes us human, there is no shame in that. What matters is what we do afterwards.