Email change

Account or connection issues

Email change

by artm » Mon Jun 01, 2015 11:17 am

Hello. Sorry for my broken English.
I lost access to email, to which was attached my game account. (I think Google has deleted him my email, because that is when my attempt to recover the password to mail an error, that the address is not registered)
Can I change the attached e-mail?
I always played with the same IP. From the same IP I created an account. I have a lot of screenshots from the process of leveling my characters. Of course I know the login and password of the game account and e-mail.
Can you on the basis of these data to make sure that my account, and link it to another e-mail?

PS: Now I have access to my account, but I'm afraid if I lose the password in the future, I will not be able to restore it
artm
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Re: Email change

by AverageJoe » Mon Jun 01, 2015 6:19 pm

There's a password recovery utility coming in the near future, but no ETA on when it will be available though.

UPDATE: The new password reset feature is now live. If you're still getting errors during login, try resetting the password using the e-mail address you registered your account with. Make sure it's less than 16 characters in length.
Last edited by AverageJoe on Thu Jun 11, 2015 4:34 am, edited 1 time in total.
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Re: Email change

by Juflex » Tue Jun 02, 2015 7:01 am

I do not know if that will be possible to change the email address for a registered account. This feature has not been implemented and there are no steps about how to proceed.
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Re: Email change

by artm » Tue Jul 07, 2015 9:31 am

AverageJoe wrote:There's a password recovery utility coming in the near future, but no ETA on when it will be available though.

UPDATE: The new password reset feature is now live. If you're still getting errors during login, try resetting the password using the e-mail address you registered your account with. Make sure it's less than 16 characters in length.


I have no problem with the login. I just lost mail, which is attached to the account. And if my account has been stolen, I can not get it back :(
GM Please, help me change the mail.
Last edited by artm on Tue Aug 18, 2015 12:03 pm, edited 1 time in total.
artm
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Re: Email change

by tigru » Tue Jul 07, 2015 11:01 am

Greetings,

The email attached to an account will not be changed, we do not offer this service to user for security reasons. Feel free to use that account as it is, or create a new one.

Regards,
GM tigru
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tigru
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Re: Email change

by artm » Fri Jul 10, 2015 9:17 am

tigru wrote:Greetings,

The email attached to an account will not be changed, we do not offer this service to user for security reasons. Feel free to use that account as it is, or create a new one.

Regards,
GM tigru


Ok, thanks for the reply. I understand the reason why you can not change the e-mail, but if even so it will be possible to do it, I can provide the proof that I am the owner of the account.

Then one question, if you will not be difficult to answer.
Can I have a second account using the old account as a support to the new?
Ie if I send items and gold from one account to the new one? (I have heard many were banned for it)
And yet, I know that Multibox prohibited. But I'm not going to swing the two characters simultaneously Can I help my old character with the new character for elite quests or dungeon (the server from Blizzard I did this) or illegally is also punishable ban?

Again sorry for my broken English
Thank you for your server
Artem
artm
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