RESET THE PASSWORD!

Account or connection issues

RESET THE PASSWORD!

by crycifix » Fri Jul 10, 2015 7:30 am

Greetings, I have a trouble. Recently I was hacked, and today I returned my e-mail box, still can't login in game because the password was changed. I tried to use the form "reset password" but it is said account has been used recently so there is no way I can reset the pass.

Please help me ASAP. Thank you.
The name of account: Crycifix.
crycifix
Tester
 

Re: RESET THE PASSWORD!

by crycifix » Fri Jul 10, 2015 7:03 pm

up
crycifix
Tester
 

Re: RESET THE PASSWORD!

by Zoey_Urbina » Fri Jul 10, 2015 7:14 pm

Nostalrius doesn't recover lost/hacked accounts.

Viper wrote:The player is responsible for his own account safety. You should:
Have a complicated password;
Never share your account details;
Connect yourself from a safe place;
Never download unsafe files that might contain keyloggers.
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Zoey_Urbina
Sergeant Major
Sergeant Major
 

Re: RESET THE PASSWORD!

by crycifix » Fri Jul 10, 2015 8:06 pm

Zoey_Urbina wrote:Nostalrius doesn't recover lost/hacked accounts.

Viper wrote:The player is responsible for his own account safety. You should:
Have a complicated password;
Never share your account details;
Connect yourself from a safe place;
Never download unsafe files that might contain keyloggers.


I know, the problem is my e-mail was hacked, and then the pass of my acc in WoW was changed as well. Is there some kind of a cooldown on reseting the password maybe?
crycifix
Tester
 

Re: RESET THE PASSWORD!

by Zoey_Urbina » Sat Jul 11, 2015 4:44 pm

The password reset feature can only be used when the account has been offline for 24 hours or longer. The feature was added to recover forgotten passwords, sadly it doesn't work well for hacked accounts. If the hacker logs in every day then you'll be permanently locked out.
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Zoey_Urbina
Sergeant Major
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