both accounts closed

Account or connection issues

both accounts closed

by noxz » Wed Jul 15, 2015 5:06 pm

I was just online, trying to fight the server disconnects, now I'm attempting to log back in and it says my accounts have been CLOSED.
I have NEVER done anything illegal, I wouldn't ever dare to, I have too much time spent playing to risk it.

Like mentioned before, I was just levelling my alt, got disconnected once again, try to log back in and both my accounts are closed ..

I'm really hoping this is a bug, maybe it has something to do with the crashes, I have NO clue.
At this point I'm just freaking out because I don't want to see all my work dissapear just like that ..

ANY response at all would be great, is someone having similiar issues? Do I wait it out? The message of my accounts being CLOSED is very demoralizing, please help
noxz
Tester
 

Re: both accounts closed

by Tyrael » Wed Jul 15, 2015 5:19 pm

Greetings noxz,

Wait 15 minutes as you may be locked out for entering the wrong password too many times then try logging in again. It may take a few tries as the login servers are under heavy load.

Regards,
GM Tyrael
GM Team Leader
User avatar
Tyrael
Game Master
Game Master
 

Re: both accounts closed

by noxz » Wed Jul 15, 2015 5:41 pm

Tyrael wrote:Greetings noxz,

Wait 15 minutes as you may be locked out for entering the wrong password too many times then try logging in again. It may take a few tries as the login servers are under heavy load.

Regards,
GM Tyrael


Thanks for the reply, I didn't enter a wrong password, so this was pretty weird, hasn't happened to me so far.
But it's fixed now.
noxz
Tester
 


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