When logging in it says account closed

[waz911]

Username: wazzinc911.
character name is Icka, level 29

Any support on why it says its been closed would greatly appreciate it, thanks

[Radius]

Greetings waz911,

The account associated with character name "Icka" has never been banned. You're likely getting temporarily banned for logging in too many times unsuccessfully, Please wait 15 minutes and try again or check the sticky threads for tips on how to resolve login errors or reset your account password.

Regards,
GM Radius