by Natrist » Sun Aug 23, 2015 6:56 pm
There are some base requirements for sending private messages that unfortunately apply to everyone when they register a new account. Further more, asking for a specific staff member is not the best way to go about, whatever your issue or enquiry may be. It is both inefficient and unfair, unless you were specifically asked to do so.
I would recommend you go through the regular support channels (in-game ticket, support forum) instead.