Disappearing crafting materials

[Orbuz]

So today i decided to use up all my gold bars and make some keys but when i was done crafting there were no keys in my bags, keyring, bank, anywhere. I tried relogging and making new keys but the same thing happened again. I just wouldn't receive the items i crafted. Please look into this.

[Femar]

I've made truesilver keys twice for now and both time they've just vanished when I've got them made. I've made them by char Heich on the PvE server. Last time I made them was today. Would be nice if that was looked upon too.