GM ingame respons time?

[Breckling]

Heya!

So I had some problems ingame which I first posted on the bugtracker, however they quickly told me to create an ingame ticket. So I made a ticket via the red "?" ingame under the "stuck"t category. It gave me the message that it was quite busy so that's fine, I know the server are limited on time and resources.

However I made the ticket Thursday night, waited for like five hours then it went down to "your ticket will be serviced soon". I thought to myself great then I should get attended to soon. I waited most of Friday then I went off till Saturday, came back and it still said "serviced soon". So I thought that was a bit strange, asked around and some people said they had gotten some GM to contact them within like an hour the night before. So I recreated my ticket in case it was bugged but have waited additional hours now.

So. How long is the response time really? or do I have to stay online constantly for the GM to see my tickets?

Kind Regards!

[Mimma]

You don't need to stay online (if ticket can be solved offline).

However, GM's are doing this in their spare time, so response times varies alot. From a few minutes up to - as you see - days. But they should come back to you at some point.

Note: if you re-open the ticket, then you are put back in queue, so avoid doing that