On 13 January 2015 I participated in a Zul Gurub run. Sometime after we killed the tiger boss the server crashed and there was a server crash and rollback. When I logged on I found out that my reputation was set to neutral despite it being at revered before the server crash.
I was promptly messaged by a GM right after I made this thread sometime after the event. The thread can be seen here - viewtopic.php?f=45&t=31836 . The GM who whispered me (I believe it was Leythia) told me to make a ticket, and that he would assign it and that it would take a few days for the matter to be resolved.
However the next day the ticket was removed, and I received an ingame mail with the following - http://i.imgur.com/Lpg3hWz.png . 19 days remain on this mail, meaning I had received it sometime on the 14th since it lasts 30 days. So I did send a message to Tyrael as the ingame GM told me. I received a response however it had been deleted by Tyrael -
Frustrated and not knowing what to do next, I made another ticket and received mail from the same GM. However my ticket has not gotten a response for ten days. Here is a timestamp and the mail I received -
http://i.imgur.com/14EtD7H.png It has been 10 days and I have not gotten any sort of response. However I constantly get messages saying that the ticket has been edited with a response when it obviously isn't true or is a bug.
With this said I have reason to believe that my ticket has been ignored or at least forgotten.
In my next post I will prove that I had attained at least revered.