How to make Ingame-ticket?

[burningballsack]

So in my recent post I was recommended to make a In-game ticket about an item disappearing after server crash. So I clicked on the big red "Help Request" button in-game to submit a ticket. I click on "items" and then proceed to write about my problem. When I submitted the ticket it just says "Game Masters do not handle bug reports". In my other post I GM said to me that I was supposed to make an In-game ticket. But it doesn't work to make in-game tickets? Please help me.

Quote from a GM "If you lost raid loot due to a server crash or rollback, you have to create an ingame ticket with the following conditions"

[Mimma]

Click the red questionary mark, select "Issues GM can assist with" -> "Quest/Quest NPC" -> "Report Quest/NPC Issue".

[burningballsack]

Doesn't work. Also just says "Game Masters do not handle bug reports".

[Mimma]

Take another actagory. Verbal harrassment worked for me.

[burningballsack]

Thank you, that seemed to work. The staff should try to fix this problem

[Pottu]

Greetings,

the other categories are dead ends because GMs do not fix bugs. We have the Bug Tracker for that. Please use either harassment or stuck categories.

The GM team.