Unable to connect, but able to log in on other accounts.

Account or connection issues

Unable to connect, but able to log in on other accounts.

by Moshu » Sun Feb 14, 2016 8:21 am

Hello there. I have a problem with logging into my main account. It simply says unable to connect no matter what I try. I can log in with other accounts without a problem so the problem is focused on just that account.
What is wrong and how do I fix it?
User avatar
Moshu
Grunt
Grunt
 

Re: Unable to connect, but able to log in on other accounts.

by Mimma » Sun Feb 14, 2016 8:25 am

What error are you getting?

Also, did you attempt to log in multiple times with wrong password? In that case you get a temporary ban to avoid brute force hacking attempts
Image
User avatar
Mimma
Legionnaire
Legionnaire
 

Re: Unable to connect, but able to log in on other accounts.

by Moshu » Sun Feb 14, 2016 9:20 am

Mimma wrote:What error are you getting?

Also, did you attempt to log in multiple times with wrong password? In that case you get a temporary ban to avoid brute force hacking attempts


Unable to connect error. And no, password is correct.
User avatar
Moshu
Grunt
Grunt
 

Re: Unable to connect, but able to log in on other accounts.

by Mimma » Sun Feb 14, 2016 9:25 am

It really sounds like either wrong password or a temp. account ban.
Image
User avatar
Mimma
Legionnaire
Legionnaire
 

Re: Unable to connect, but able to log in on other accounts.

by Moshu » Sun Feb 14, 2016 9:28 am

Mimma wrote:It really sounds like either wrong password or a temp. account ban.


That would be strange as I'm using the same password for my other accounts and I can log into them just fine.
I haven't been playing for a month so I don't see how the account would be temp banned. How do I know if it's banned or not?
User avatar
Moshu
Grunt
Grunt
 

Re: Unable to connect, but able to log in on other accounts.

by Mimma » Sun Feb 14, 2016 9:33 am

Post a chacter and realm name from that account, then GM's can checkif/why it was banned.
Image
User avatar
Mimma
Legionnaire
Legionnaire
 

Re: Unable to connect, but able to log in on other accounts.

by Moshu » Sun Feb 14, 2016 10:07 am

Mimma wrote:Post a chacter and realm name from that account, then GM's can checkif/why it was banned.


Thank you for your help Mimma.
User avatar
Moshu
Grunt
Grunt
 


Return to Support