why I can't login the game

[huyue31258]

today I can't login the game,GM,can u tell me why?

[Benevael]

Greetings,

Please provide the name of a character on the account so we can have a look into what the reason might be.

Regards, GM Team.

[huyue31258]

ID:huyue31258 thanks !

[huyue31258]

character name ： Merlinyue

[Benevael]

The account associated with character Merlinyue on the PVP server has never been banned. Most likely you tried to log in too many times with an incorrect password.

Try to remember the correct password and login after waiting 30 mins to 1 hour. If you still have trouble, you can change your password at https://en.nostalrius.org/password.

Regards, GM Team.

[huyue31258]

thanks,I can log in it ,but my id was stolen！

[huyue31258]

Help!!!!taday I find my account has been banned permanently ! can you tell me why！my account was stolen ！you can see my post recently! I'm on the verge of collapse

[JDM]

I can not log in either Dawnbedabun. I have not signed in w the wrong password once today.

[Benevael]

Greetings again huyue31258 -

The account has now been banned for a forbidden gold transaction. If the account was stolen, then that means the person who hacked it may have used it to transfer gold to, from, or between accounts that are used for selling gold.

Unfortunately, account security is your own responsibility and this account is now considered compromised - meaning it will stay banned.

You are free to create a new account, but we recommend reviewing your security practices and making sure that your account remains secure at all times.

Sorry to bring you this bad news.

Regards, GM Team.