GM plz help for lost mail bug

[Tigerlin]

Hi, my character named Tigerlin. I sent a mail to my affiliated character in the same account named Vimix. However i failed to receive the mail from Vimix's mailbox. There was a skinning knife enchanted with 30 spell power in the mail. Please help to solve this bug.

[Pottu]

Please make an in-game ticket for this issue.

The GM team.