Things I have done:
- Used the second login server to no prevail.
- tracert
- pingpath
This appears to be a problem for many users
Below is the information from my pingpath and tracert. Early address are removed for confidentiality.
TRACERT:
- Code: Select all
Tracing route to ns372783.ip-178-33-122.eu [178.33.122.86]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms REMOVED
2 2 ms <1 ms <1 ms REMOVED
3 <1 ms <1 ms <1 ms REMOVED
4 2 ms 2 ms 2 ms te-7-2.car2.Buffalo1.Level3.net [4.59.214.21]
5 11 ms 11 ms 11 ms be100-1009.ldn-5-a9.uk.eu [198.27.73.29]
6 19 ms 19 ms 20 ms be10-1018.bhs-g2-a9.qc.ca [192.99.146.101]
7 20 ms 19 ms 19 ms vac3-0-a9.qc.ca.vaccum [198.27.73.241]
8 19 ms 19 ms 19 ms vac3-1-n7.qc.ca.firewall [198.27.73.242]
9 19 ms 19 ms 19 ms vac3-2-n7.qc.ca.tilera [198.27.73.247]
10 20 ms 19 ms 19 ms vac3-3-n7.qc.ca [198.27.73.237]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
PINGPATH:
- Code: Select all
Tracing route to ns360830.ip-5-196-82.eu [5.196.82.39]
over a maximum of 30 hops:
0 REMOVED
1 REMOVED
2 REMOVED
3 REMOVED
4 REMOVED
5 nyc2-pr2-xe-1-2-0-0.us.twtelecom.net [66.192.253.150]
6 eqx.ny.ovh.net [198.32.118.106]
7 po4.nwk-20-6k.nj.us [178.32.135.57]
8 be100-5.nwk-1-a9.nj.us [192.99.146.94]
9 be10-1037.bhs-g1-a9.qc.ca [192.99.146.99]
10 vac3-0-a9.qc.ca.vaccum [198.27.73.245]
11 vac3-1-n7.qc.ca.firewall [198.27.73.242]
12 vac3-2-n7.qc.ca.tilera [198.27.73.247]
13 vac3-3-n7.qc.ca.arbor [198.27.73.58]
14 * * *
Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 REMOVED
0/ 100 = 0% |
1 3ms 0/ 100 = 0% 0/ 100 = 0% REMOVED
0/ 100 = 0% |
2 0ms 0/ 100 = 0% 0/ 100 = 0% REMOVED
0/ 100 = 0% |
3 5ms 0/ 100 = 0% 0/ 100 = 0% REMOVED
0/ 100 = 0% |
4 5ms 0/ 100 = 0% 0/ 100 = 0% REMOVED
0/ 100 = 0% |
5 15ms 0/ 100 = 0% 0/ 100 = 0% nyc2-pr2-xe-1-2-0-0.us.twtelecom.net [66.192.253.150]
100/ 100 =100% |
6 --- 100/ 100 =100% 0/ 100 = 0% eqx.ny.ovh.net [198.32.118.106]
0/ 100 = 0% |
7 --- 100/ 100 =100% 0/ 100 = 0% po4.nwk-20-6k.nj.us [178.32.135.57]
0/ 100 = 0% |
8 --- 100/ 100 =100% 0/ 100 = 0% be100-5.nwk-1-a9.nj.us [192.99.146.94]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% be10-1037.bhs-g1-a9.qc.ca [192.99.146.99]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% vac3-0-a9.qc.ca.vaccum [198.27.73.245]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% vac3-1-n7.qc.ca.firewall [198.27.73.242]
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% vac3-2-n7.qc.ca.tilera [198.27.73.247]
0/ 100 = 0% |
13 --- 100/ 100 =100% 0/ 100 = 0% vac3-3-n7.qc.ca.arbor [198.27.73.58]
Trace complete.
In the pingpath it seems to get my connect to NYC, and it is then dropped in NJ. Not sure why, It gets out of my local connection, so unlikely my firewall or related issue.