Unable to connect to Nostalrius

[alexisonfireh]

Account unable to connect, but I can connect on a new account. Level 40 and im totally not going to start over again just because the account is randomly "locked". Please fix this immediately. Account name alexisonfire, I got everything to prove it is my account.

[Pottu]

Account alexisonfire has not been banned. Accounts get locked if you type in the wrong password too many times inside a short period of time. Wait 15 minutes and try again. If this happens to you often, make sure that no-one else could be trying to access your account.

[alexisonfireh]

Ofcourse it is banned, why would it otherwise say Unable to connect instead of Account information bla bla is wrong? I know exactly what my account name and pw is and it still says Unable to connect

[alexisonfireh]

and how am i supposed to make sure that no one is trying to access my account since this god forsaken server doesnt have any password changing system

[alexisonfireh]

theres lot of ppl with the same issue - u know the password but still says unable to connect. and you cant do jack about it. nice server u got there

[Pottu]

Greetings again,

first of all, I understand that you're frustrated but making snarky comments won't help anyone - we are not paid customer service employees but unpaid volunteers. Secondly, by making sure that no-one else is trying to access your account I meant that checking your virus scanner/Malwarebytes or similar programs to see if there is anything untoward in your PC. Thirdly, have you shared your account information with anyone - a brother, a girlfriend, a guildmate, a friend in LAN party or something like that? If someone else has repeatedly tried to access your account with a wrong password, your account would get temporarily locked. Similarly, two connections to the same account are not possible which could be a source of login issues and/or disconnects. Fourthly, I can assure you that your account hasn't been banned and if you do not believe me, I'm not sure what I can tell you. Fifthly, there are multiple reasons why you could have connectivity issues - your modem/router, your ISP, a 3rd party server between your ISP and Nostalrius or ultimately our login server.

Have you tried the steps in this thread:
viewtopic.php?f=45&t=5359

Is the error message always exactly the same or does it vary?

[Zyfire]

Ofcourse it is banned, why would it otherwise say Unable to connect instead of Account information bla bla is wrong? I know exactly what my account name and pw is and it still says Unable to connect

Because if you type the wrong password that's what it says here...

[alexisonfireh]

Havent shared any information. It says unable to connect everytime, except if I spam wrong password multiple times it gets locked with different error message, obviously.

[Momoh]

1900ms takes 25seconds to cast 1 flash of light for the past hour, net is fine, every other game ive pinged looked fine, it was only nostalrius that was lagging me. other people experienced 1-2s delay but nowhere near as bad as me.