can't log in, forgot ingame password can't contact admins

Account or connection issues

can't log in, forgot ingame password can't contact admins

by HISV » Sat May 09, 2015 9:02 pm

Can't log in due to not being able to private message because of the forum. I tried making a post earlier, i guess it got deleted or something? either way I made an account months ago when the server first came out and I can't log in now. Pls respond.
HISV
Tester
 

Re: can't log in, forgot ingame password can't contact admin

by Velsdra » Sat May 09, 2015 10:16 pm

Greetings HISV

Please provide Daemon or Viper (Admin) a PM with the following information:
login,
characters names,
country where you play,
when did you play for the last time,
your email address registeration,
your actual IP address.


Please keep in mind that our admins are very busy and your case might take a couple days (worst case).

Best Regards,
GM Velsdra

Regards,
GM Team
User avatar
Velsdra
Game Master
Game Master
 

Re: can't log in, forgot ingame password can't contact admin

by Diametra » Sat May 09, 2015 11:48 pm

Did you make a forum account AND a game account...or just a forum account? Did you actually sign in to WoW with the created account?
User avatar
Diametra
Knight-Lieutenant
Knight-Lieutenant
 

Re: can't log in, forgot ingame password can't contact admin

by riski » Sun May 10, 2015 1:21 pm

I am also having this issue.

I am unable to login although I know my username.

I also do not have sufficient permission to send private messages so I'm a little stuck at the moment - is anyone able to help?
riski
Tester
 

Re: can't log in, forgot ingame password can't contact admin

by Pottu » Sun May 10, 2015 8:05 pm

You can send private messages now that you have posted.
User avatar
Pottu
Game Master
Game Master
 

Re: can't log in, forgot ingame password can't contact admin

by TaurenRogue » Sun May 10, 2015 8:15 pm

For me now day 4 of no reply from an admin...
I suggest you start a new account and level and alt while waiting, this seems to take more than the GM suggested...
...
User avatar
TaurenRogue
Sergeant Major
Sergeant Major
 

Re: can't log in, forgot ingame password can't contact admin

by AverageJoe » Sun May 10, 2015 8:31 pm

HISV wrote:Can't log in due to not being able to private message because of the forum. I tried making a post earlier, i guess it got deleted or something? either way I made an account months ago when the server first came out and I can't log in now. Pls respond.

riski wrote:I am also having this issue.

I am unable to login although I know my username.

I also do not have sufficient permission to send private messages so I'm a little stuck at the moment - is anyone able to help?


You have to make at least one post on the forums to have private messaging enabled on your account. Both of these posts should be sufficient to where you can now send a private message to one of the administrators.

UPDATE: The new password reset feature is now live. If you're still getting errors during login, try resetting the password using the e-mail address you registered your account with. Make sure it's less than 16 characters in length.
Image
User avatar
AverageJoe
Legionnaire
Legionnaire
 


Return to Support