by AverageJoe » Tue May 19, 2015 3:05 am
It depends on the type of scam and whether there's sufficient evidence to substantiate it.
From what I remember, Blizzard didn't honor requests to handle alleged scams unless there was documented proof of the scammed transaction. Something about how you and the other party had to agree in chat about the terms of what was being traded/exchanged so that, in the event of a scam, one could provide screenshots/documentation so Blizzard could review the transaction logs. Same with raids and all the master looter drama.
I know the Nostalrius staff acts on staff impersonation scams where they're stealing people's gold via C.O.D. mails from fake and unofficial names. Other than that, I'm not sure what other measures they take.