Lost account information

Account or connection issues

Lost account information

by Kipale » Tue May 19, 2015 4:04 pm

Hey.

I haven't played in +1 month and forgot my account password. I remembe the email i registered it on but there is no way to reset password.

Can you help me.
Kipale
Tester
 

Re: Lost account information

by AverageJoe » Tue May 19, 2015 4:13 pm

There's no password reset option presently. You'll have to send a private message to one of the administrators with your account name and information requesting a password reset.

UPDATE: The new password reset feature is now live. If you're still getting errors during login, try resetting the password using the e-mail address you registered your account with. Make sure it's less than 16 characters in length.
Last edited by AverageJoe on Thu Jun 11, 2015 4:15 am, edited 1 time in total.
Image
User avatar
AverageJoe
Legionnaire
Legionnaire
 

Re: Lost account information

by redd_dragons » Wed May 20, 2015 3:57 am

I do not remember my password but I can't DM admins either. It says I need to participate more to be able to use this feature.
redd_dragons
Tester
 

Re: Lost account information

by AverageJoe » Wed May 20, 2015 5:11 am

redd_dragons wrote:I do not remember my password but I can't DM admins either. It says I need to participate more to be able to use this feature.


You only need one active post on the forums to enable private messaging. Try again now that you've posted.
Image
User avatar
AverageJoe
Legionnaire
Legionnaire
 

Re: Lost account information

by Kipale » Wed May 20, 2015 3:55 pm

Ok. Yesterday i sended PM to 2 admins, both have read my message but didn't reply anyhthing back?

edit: now i got reply. ''This account has been played last month. I can't reset your password.''
This doesn't even make sense when i can see my character last logged on 4.4.2015 in armory O_o
Kipale
Tester
 


Return to Support