Password problem please help me

Account or connection issues

Password problem please help me

by Hamaia » Sun May 31, 2015 2:18 pm

Hi earlier today I tried to change my password ingame. Then when i logged out after a while and tried to log back in, I must have typed the wrong password when I changed it. Because now I can't log back in. When I try now it says that I'm unable to connect and that the account has been closed and no longer available for use.

So I was wondering if there was a password recovery system I could use or what should I do?

My account name is -redacted- btw

Thanks

*edited to remove personal info*
Hamaia
Tester
 

Re: Password problem please help me

by leamas » Sun May 31, 2015 3:38 pm

Heyo! Your account hasn't been banned, instead you triggered one of our detection systems! Try again in around twenty minutes with the correct information and you'll be set. Thanks!
leamas
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Re: Password problem please help me

by Hamaia » Sun May 31, 2015 3:41 pm

Yeah but the thing is that I forgot what I changed the password to. Is there a place I can recover it or anything like that?
Hamaia
Tester
 

Re: Password problem please help me

by Hamaia » Sun May 31, 2015 4:27 pm

Could you reset the password or something I can't figure it out. I've tried like 8 different passwords that I regularly use and none of them work.

Thanks
Hamaia
Tester
 

Re: Password problem please help me

by AverageJoe » Sun May 31, 2015 9:59 pm

Presently there's no way to reset a lost password outside of the game. Used to be you had to send a private message to one of the administrators to get your password reset but recent users have commented that the admins are no longer resetting passwords and a new password recovery system will be rolled out soon. No ETA on when it will be available though.
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Re: Password problem please help me

by Meglz » Wed Jun 03, 2015 2:37 pm

Ive forgot my password need 1 post or something for gettin way 2 send private messagez =/
Meglz
Tester
 

Re: Password problem please help me

by Hamaia » Wed Jun 03, 2015 7:06 pm

So how long until someone can reset my password? I would really like to play now guys....
Hamaia
Tester
 

Re: Password problem please help me

by AverageJoe » Thu Jun 11, 2015 4:38 am

The new password reset feature is now live. If you're still getting errors during login, try resetting the password using the e-mail address you registered your account with. Make sure it's less than 16 characters in length.
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