Account closed

[kristy]

Hello, I am having a problem with logging in my account. Every time i try to log in i get error that my account has been closed and is no longer available for use. With another account i already contacted a GM in game about this issue and i was told that my account is not banned. I tried to log in with my account at nostalrius site but i could not. And i still cant log in in game. All of this came very suddenly, i was playing without any problems and i suddenly got this error. Please dont tell me again that my account is not banned and everything is fine because im trying to log in for a week now and i cant. Please help me i would really like to play on my account again.

Account: Kristalko8
I can also send you my password in game so you can see with your own eyes that my account is closed.

[Mitzoo]

Hi,

I'm not sure that it would work but try changing the realmlist to: set realmlist login2.nostalrius.org
Come back with a feedback.

Best of luck!

[kristy]

I tried but it doesnt help..

Thanks anyway

[Zoey_Urbina]

Accounts can get locked without being banned. If a person is trying to access your account without authorization and is making too many unsuccessful login attempts, the account with automatically lock itself for 15 minutes. There might be a feature that permanently locks the account that I'm not aware of, since it seems like a few people have had this problem or someone is constantly trying to login on your account. It's best to wait for a staff member to respond at this point.

[Tyrael]

Greetings kristy,

The account has never been banned. Wait 15 minutes for the temporary locked out to end and make sure you're entering the correct password or you'll get locked out for another 15 minutes.

You may reset your password by using the following link if you have not logged in for a period of time. https://en.nostalrius.org/password

Regards,
GM Tyrael

[kristy]

Dear GM Tyrael thanks for your help. I had to reset my password, it works now.