Account closed

[soulwn]

Hi all !

Im writing this because a friend of mine needs help. This is what happened:

He has a main account. Yesterday when he was going to log in the game said the account was closed and no longer avaible for use. He supposed he had been hacked and said " well i guess its my fault :/ dunno what i did ".

It pissed him off but he created new accounts and after a few hours, he gets disconnected and then the new account is also closed. He created a third one , played again and at lvl 8 the same happened. Others can log on that account but he cant, so i guess its something related to ip. He lives with 4 more ppl on an student flat that also play/played the game . It is possible that any of them did something wrong then the entire ip is blocked? What can he do?

Thanks in advance. The accounts are :

pablosm96 *edited

kuskus05

[AverageJoe]

The staff does not IP ban, per several GMs.
Your "friend" likely isn't telling the whole story.

[Same]

Neither account has been banned.

Same.

[soulwn]

If neither of those accounts have been banned , how is it possible that he always gets the same message? is there any way to see whats goin on? He might not be telling me the whole thing , which i doubt , but that doesnt explain how is it possible that he gets the closed account msg and when other ppl try to log with kuskus05 (for example) account it doenst . Its kinda weird . I'll ask him to drop by here in case he can explain the whole thing better

[soulwn]

Neither account has been banned.

Same.

My bad , the other account was :

pablosm96. It says is closed to him and to whoever wants to try to log onto it.

kuskus05. It says TO HIM that its closed , but not when others try to log onto it.

[Robotron]

kuskus05. It says TO HIM that its closed , but not when others try to log onto it.

Welp, it'll be closed now because account sharing is a permaban, AFAIK.