Account locked

Account or connection issues

Account locked

by Dreadmight » Mon Jul 13, 2015 11:47 pm

Hello, just tried starting out fresh here on Nostalrius. I created a forum and game account, got the client directly from the recommended installer, and all appears to be in order. However, the first time I attempted to log in I repeatedly got a 'disconnected from server' message after handshaking. After trying several of the fixed put forward to resolve this issue, I got a message saying my account is closed. I haven't even been able to get to the server selection screen in all my attempts.
Dreadmight
Private
Private
 

Re: Account locked

by Tyrael » Tue Jul 14, 2015 1:22 am

Greetings Dreadmight,

What is your character name and what is the server name at the bottom right of the login screen?

Regards,
GM Tyrael
GM Team Leader
User avatar
Tyrael
Game Master
Game Master
 

Re: Account locked

by Dreadmight » Tue Jul 14, 2015 1:29 am

Well I haven't made a character is the trick, I can't get past the login screen. The server name in the bottom right reads Nostalrius Begins.
Dreadmight
Private
Private
 

Re: Account locked

by Dreadmight » Tue Jul 14, 2015 11:19 pm

Just a quick bump as I still cannot log in and I'm getting a message saying my account is closed.
Dreadmight
Private
Private
 

Re: Account locked

by Dreadmight » Thu Jul 16, 2015 1:54 am

Still locked. Redownloaded the client, realmlist is set up correctly, all seems to be in order.
Dreadmight
Private
Private
 

Re: Account locked

by teekanc » Thu Jul 16, 2015 2:31 am

Lately the login servers have been experiencing a bunch of issues, probably the most notable of which we call "SaltyKronosStaff.DDoS" so they have been hammered. You're not alone in your issue, just keep trying and keep an eye on the forums.

Banned.
teekanc
Sergeant
Sergeant
 

Re: Account locked

by Dreadmight » Sat Jul 18, 2015 5:25 am

Aaaand still locked. Think perhaps I was unlocked for a bit as I was able to get three or four "disconnected from server" messages before it said my account was locked again. Would it be worthwhile to start a new account and try again?
Dreadmight
Private
Private
 

Re: Account locked

by xngames » Sat Jul 18, 2015 7:55 am

Delete the WTF folder and the WBD. Worked for me.
xngames
Grunt
Grunt
 

Re: Account locked

by Dreadmight » Sat Jul 18, 2015 4:47 pm

xngames wrote:Delete the WTF folder and the WBD. Worked for me.

Both times I've reinstalled I've deleted the WTF/WBD folders. I can't get past the login screen so they still haven't been remade. I'm pretty sure I'm connecting at some point since I see an announcement about maintenance on the 21st, but upon trying to log in I'm still getting the message that my account is locked.
Dreadmight
Private
Private
 

Re: Account locked

by Dreadmight » Sun Jul 19, 2015 5:08 pm

Still getting disconnected at handshaking and account closed messages.
Dreadmight
Private
Private
 

Next

Return to Support