[UNSOLVED]Attached mail items disappeared

[okazaki]

Hello, I mailed items from one character to another character in the same account but the items that I had attached with the messages didn't come threw??? Only the messages came.

These are the items I sent around 1:30 AM server time:
- Large Brilliant Shard x3 (id: 14344)
- Righteous Orb x3 (id: 12811)
- Recipe: Flask of Distilled Wisdom (id: 13520)

The items were sent from charname "Crunchyy" to "Electryz" on the PvP Server.

Please help me.

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Update:

After the "fix", where players would supposedly relog and get their items back, my items are still missing...

[okazaki]

Items still gone...

[Cowstep]

Same thing happened to me. Garona: A Study on Stealth and Treachery sent from Cowstep to Mintsberg and gone. Showed up as an empty mail without item a few minutes ago

[okazaki]

Wouldnt be worried if it was just some random items, but this is over 400g

[Sausagez]

Yup just lost 20 mageblood potions due to this.

[Wumzy]

i just lost a bunch of random stuff. then thought it was fixed and lost 15 illusion dust sending from my bank to main. also lost a large radiant shard from buying from the AH. id like my stuff back but at least just wanna know when mail isnt broken...

[okazaki]

GM responded...



Really hope, people get their stuff back...

[Sausagez]

What did he say?

[Launchd]

GM responded...



Really hope, people get their stuff back...

This is quite interesting.

I'm glad you got a GM to respond to you in-game, the one clearly active on this sub-forum is just blatantly ignoring the multiple threads regarding this issue. Even if you don't have an answer (which is totally fine), at least acknowledge us and let us know it's being looked into like this GM did. That would be both helpful and reassuring - which I'm willing to bet is probably part of your job description.

It is quite ridiculous that we're all going to lose our items/gold through no fault of our own, but with a staff like this I guess one can't expect a better outcome. At least we aren't being banned for "our accounts being compromised" .....

[Tyrael]

Greetings,

We're aware of the recent mail attachment issues and currently working towards a resolution. In the meantime, please do not delete the bugged mail.

New mail is currently working.

Regards,
GM Team.