Reporting characters who whisper advertising Gold Sellers

[Suby]

Zanøx 20 lvl Ud mage

[Wrathran]

How are you reporting in game? I categorize mine on PVE realm as "verbal harassment" as that is what it is. Most of my tickets are marked resolved and they investigated within the hour or two of me reporting. You might also want to specify in your posts if this happens on PVE or PVP realm as the ads are going to both of them.

This is correct ^. I thought that we should only use the "stuck" function but after some asking around I learned what you write is correct. Report anyone that goldspam with an in-game ticket for harassment.

[Suby]

Fruitcup lvl 20 ud priest guild < Order of the Valknut >

[Benevael]

Greetings,

It's easier for us if you open a ticket in-game, and link the URL for the screenshot there. They are whispering multiple people, which will mean that multiple tickets on the same gold advertiser will likely be open at once, and when we deal with it there will be no more tickets regarding that whisperer. Forum posts however mean that we go look at the player and another GM has already banned them. (Which was the case for all the accounts listed here).

You can batch them by the way, if you open a ticket for one whisperer and add a screenshot, and get another but a GM hasn't got to you yet, edit the ticket and just add the new ones. Do not worry about what category to put it under, all tickets look the same to us (the categorisation is a relic of Blizzard's old support system.) Just use Help Request (the red question mark on your bar in the game) -> Issues a GM can assist with -> Stuck -> Still Stuck (page a GM) -- for any issue you need help with.

Regarding your older ticket, we work through online player tickets first, then tickets for players who are offline. We also prioritise tickets, handling very time sensitive ones first. So that could be the reason for the delay.

Thank you for continuing to report these with screenshots! It really helps us.

Regards, GM Team

[Diametra]

One bright side to all of this is Beneveal Shed light on how the ticketing system works that I was previously unaware of, as well as offering some solid suggestions. Good stuff.