So.. dev's want donations after the asshole of a job their ticket answerers are doing?

One of my guildies are banned for 3 days and the gm replied "just take my 3 day ban and shut up." I lost a chest due to rollback and I had proof. "Not giving you shit, stop making tickets" all I did was make one ticket and ask nicely. Blizz like devs were at least nice to their players who are nice back..
On that note, the server was doing just fine last week and the past few weeks when there were more players on than this. Is it really cuz of hardware?