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Sporadic Ban Messages

Posted:
Mon Apr 27, 2015 10:28 am
by Covert0ne
Hello Guys,
I am having a lot of trouble getting logged into the game, sometimes I can connect and play normally, then the next time I get a message, "This account has been closed"
I have created 3 accounts to test my theory and indeed all 3 show me as banned currently. Could you investigate?
Username(s)
Covert0ne - Never been able to log-in
Covertz - Never been able to log-in
Covertz0ne - Managed to log-in 2 times.
Thanks so much.
Re: Sporadic Ban Messages

Posted:
Mon Apr 27, 2015 11:37 am
by Pottu
Greetings,
none of these accounts are banned.
Re: Sporadic Ban Messages

Posted:
Mon Apr 27, 2015 3:50 pm
by Covert0ne
Pottu wrote:Greetings,
none of these accounts are banned.
Could you explain why each of these accounts says they're banned when I connect? I'd really like to play and join the community. Any info on this would be appreciated!

Re: Sporadic Ban Messages

Posted:
Mon Apr 27, 2015 5:11 pm
by Pottu
The usual reason is that you or someone else is consistently mistyping the password. This locks the account for 15 minutes or so, to prevent brute force hacking.
Re: Sporadic Ban Messages

Posted:
Mon Apr 27, 2015 5:53 pm
by Covert0ne
Pottu wrote:The usual reason is that you or someone else is consistently mistyping the password. This locks the account for 15 minutes or so, to prevent brute force hacking.
I've copy/pasted my password correctly every time. I don't believe I've EVER mistyped the password.

Re: Sporadic Ban Messages

Posted:
Mon Apr 27, 2015 5:58 pm
by Daemon
If you have a too long password, it will not work correctly (please create another account in that case).
And as Pottu said, your IP may be temporarly banned for trying several times a bad password.
Re: Sporadic Ban Messages

Posted:
Mon Apr 27, 2015 6:03 pm
by Covert0ne
Daemon wrote:If you have a too long password, it will not work correctly (please create another account in that case).
And as Pottu said, your IP may be temporarly banned for trying several times a bad password.
My original account was 20 character password, my next attempt I tried 10 character. Still no luck!
Re: Sporadic Ban Messages

Posted:
Mon Apr 27, 2015 6:05 pm
by Covert0ne
Also. I have made 3 accounts, I believe this is the max? None of them work?

Re: Sporadic Ban Messages

Posted:
Mon Apr 27, 2015 6:27 pm
by macgarthur
WoW allows a maximum 16 character password for this version, so that was probably the issue. Give it 15-30 minutes and try the new passwords again you're probably locked from trying to many times.
Re: Sporadic Ban Messages

Posted:
Mon Apr 27, 2015 6:46 pm
by AverageJoe
The Password field in the game login screen is a maximum of 16 characters in length. So if one or more of your accounts have a 20-character password, it won't see your login credentials as valid because the password field cuts off everything after the 16th character.