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Account has been stolen

PostPosted: Tue Apr 28, 2015 1:26 am
by Honeytea
Dear GM,

I would like to report a stolen account, my friend used [email protected] registered two accounts, and both of them has been stolen by yesterday (Account ID: xiao8079) and today (Account ID: 8079xiao). Now he can not log on both of his account, I think it's because the thief changed his password.

Therefore, I would like to know if you could help him to reset the password, also if you could find where his golds go if his golds has been transfer to another account, which means the person that received the golds might be the thief. Thank you so much

Best Regards

Re: Account has been stolen

PostPosted: Tue Apr 28, 2015 1:44 am
by Aerbax
Greetings,

We do not support hacked or compromised accounts.

Regards,

GM Aerbax

Re: Account has been stolen

PostPosted: Tue Apr 28, 2015 1:55 am
by Honeytea
Hi,

That's fine, Thank you anyway.

Regards



Aerbax wrote:Greetings,

We do not support hacked or compromised accounts.

Regards,

GM Aerbax

Re: Account has been stolen

PostPosted: Tue Apr 28, 2015 5:06 am
by ayrb13
I remember that GM can help you to reset your password by Email

Re: Account has been stolen

PostPosted: Tue Apr 28, 2015 11:06 am
by Honeytea
ayrb13 wrote:I remember that GM can help you to reset your password by Email


Thank you, Ayrb13.

If it's like what Ayrb13 said, could any GM can help my friend by just reset the password to the registered E-mail, please.

Re: Account has been stolen

PostPosted: Tue Apr 28, 2015 11:11 am
by Resolve
you should PM viper with the details afaik.

Re: Account has been stolen

PostPosted: Tue Apr 28, 2015 12:30 pm
by Honeytea
Resolve wrote:you should PM viper with the details afaik.


Thanks for your advice, that helps a lot :D.