Unable to connct!

Account or connection issues

Unable to connct!

by Ingrimmsch » Sat May 02, 2015 8:12 am

Greetings,

I want to Play on this Server but i cant login with my Accounts i have made 3 (in hope it was the name or something that blocked) and non of them can login.

Newest Account Name: Ingrimmsch
Last edited by Ingrimmsch on Sat May 02, 2015 2:43 pm, edited 1 time in total.
Ingrimmsch
Tester
 

Re: Account Banned?

by Tyrael » Sat May 02, 2015 8:26 am

Greetings Ingrimmsch,

Your account has never been banned.

What error do you see when you try to login?

Regards,

GM Tyrael
GM Team Leader
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Tyrael
Game Master
Game Master
 

Re: Account Banned?

by Ingrimmsch » Sat May 02, 2015 8:31 am

"Unable to Connect"

Things i tried:
Deactivate the Firewall
VPN
Complete new installation
Ingrimmsch
Tester
 

Re: Account Banned?

by Snow240 » Sat May 02, 2015 8:38 am

Hey Ingrimmsch,

This usually indicates a password or connection problem. If the password is incorrect you'll see this error. I believe people have had issues in the past by using passwords over 16 characters. If possible also try a different network connection.

Did you install using the official Nostalrius Installer?
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Snow240
Sergeant Major
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Re: Account Banned?

by Ingrimmsch » Sat May 02, 2015 8:44 am

Sure,

I cheked my password its right ;) and it is <16 characters.
Also i reconnected my router and used a vpn with a United Kingdoms IP.
Also i used the nostalrius installer. 2 Times so far but it didnt helped.

Everytime: "Unable to Connect" and somtimes "Youre Account hase been closed".
Strange.
Ingrimmsch
Tester
 

Re: Account Banned?

by Snow240 » Sat May 02, 2015 9:04 am

It still sounds like it may be an authentication issue since you may be getting temp banned by the anti-brute force system.

I will be PMing you known working credentials to test login with. Let me know if they let you in.
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Snow240
Sergeant Major
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Re: Account Banned?

by Ingrimmsch » Sat May 02, 2015 9:20 am

It says "Accoun has been closed..." with my IP.

"Unable to Connect" with VPN in Spain.
Ingrimmsch
Tester
 

Re: Account Banned?

by Snow240 » Sat May 02, 2015 9:35 am

Looks like a tricky one to nail down. If you can, try your computer on a different network and another computer on your network so we can narrow it down.
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Snow240
Sergeant Major
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Re: Account Banned?

by Ingrimmsch » Sat May 02, 2015 10:20 am

So i tried it after 1 hour with my normal ip in the test account it works. With my normal Account same problem like before.

Now i will try it on a different computer.
Ingrimmsch
Tester
 

Re: Account Banned?

by Pernille » Sat May 02, 2015 11:35 am

I have a similar problem on my account "Gnullith".
I had a disconnect while in IF, and now I am unable to login. The error message is "This World of Warcraft account has been closed and is no longer available for use. Please go to(...)"
Restarting the computer and trying from a different internet connection does not resolve the issue.
Thanks
Pernille
Grunt
Grunt
 

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