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I've lost my password, no reset option

PostPosted: Wed May 06, 2015 9:40 pm
by vladkomarr
I played month ago, i lost my account password and have no clue how to reset it, there's no such option on Nostalrius home page.
How can i restore it or answer secret questions whatever...

Re: I've lost my password, no reset option

PostPosted: Wed May 06, 2015 9:47 pm
by Georgerr
Pm a gm or admin

Re: I've lost my password, no reset option

PostPosted: Wed May 06, 2015 9:48 pm
by vladkomarr
Dude, i can't log in... How i am supposed to do it.

Re: I've lost my password, no reset option

PostPosted: Wed May 06, 2015 10:12 pm
by MikeBlackwater
Do not PM a GM for that, GM's cannot handle that case afaik.

PM Viper or Daemon (Admins) with as many informations you have to your account and wait.. - You need to be patient, since they're very busy dudes.

Cheers

Re: I've lost my password, no reset option

PostPosted: Thu May 07, 2015 12:48 am
by AverageJoe
vladkomarr wrote:I played month ago, i lost my account password and have no clue how to reset it, there's no such option on Nostalrius home page.
How can i restore it or answer secret questions whatever...


GMs can't reset account passwords, as far as I know. That's strictly an administrator task. You have to post at least once on the forums to be able to send others a private message. You should have the ability to send a private message to one of the administrators, either Viper or Daemon. Give them your account name and as many details about your account as possible and they should be able to assist you with resetting it.

UPDATE: The new password reset feature is now live. If you're still getting errors during login, try resetting the password using the e-mail address you registered your account with. Make sure it's less than 16 characters in length.