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Not Able To Connect & Closed

PostPosted: Thu May 07, 2015 1:46 pm
by Squizzle
Hey Guys ! :)

I've been trying to get on these few days but I'm not able to... During the time period from 12 - 00 CeT it is impossible to connect to the game. But after 00 I can log in without problems and play for a few hours before bed. The problem is that when I try to log on and trust me EVERTHING is in order the realm list, wtf, wtd etc.

When I log on for the first time i enter my Account name and enter my Password and the outcome is
"Unable to connect "
I try once more and it says
" This account has been closed and no longer available for use. please visit ....."

I'm working playing from a mac and I have followed the guides from everything a - z and nothing is possible to get me online. if there is anyone out there who has some suggestions please help a brother out.

Best Regards
Squizzle :)

EDIT: Could this be due to queue time ?

Re: Not Able To Connect & Closed

PostPosted: Thu May 07, 2015 4:59 pm
by AverageJoe
"Unable to connect" is a message you can get when entering the wrong password. Are you trying to login repeatedly but keep getting the same "Unable to connect" message over and over again? If so, the server has preventative measures against brute-force hacking which temporarily bans accounts for about 30 minutes if they to login too many times unsuccessfully too quickly.

How confident are you that you're typing in the correct password and it meets the right criteria?

UPDATE: The new password reset feature is now live. If you're still getting errors during login, try resetting the password using the e-mail address you registered your account with. Make sure it's less than 16 characters in length.

Re: Not Able To Connect & Closed

PostPosted: Thu May 07, 2015 5:19 pm
by Squizzle
Hey

This happends everytime i try to log in. Frist attempt I get the " unable to connect " and the next time I get that my account is closed. I'm 99% sure that I'm typing the password correctly in

So basically I have no other options, note that I work from a Mac.

Re: Not Able To Connect & Closed

PostPosted: Thu May 07, 2015 5:40 pm
by TaurenRogue
I also have this issue atm and im almost positive im typing in the right password after changing it last night (<20h ago)

Re: Not Able To Connect & Closed

PostPosted: Thu May 07, 2015 6:09 pm
by Diametra
Squizzle, If I'mm reading you correctly, at a certain time of day the connection does work. I woud try the VPN proxy service cyberghost. the free version... and select france as an IP address. Because it really sounds like your DC is somewhere between your ISP and getting to the Nostalrius server. At the very least, attempting this will narrow down what exactly the problem is.

Re: Not Able To Connect & Closed

PostPosted: Thu May 07, 2015 6:15 pm
by Squizzle
Okay, it might be my password xD
All that time waisted ! :S