I'll start this one with a personal problem...
So I've recently changed my password in game with a ".account password oldpass newpass newpass" command. After doing so I've been unable to connect with the new or the old password so my guess is I either typed something incorrectly, there's been a bug of some sort, or I'm just senile and too old and i forgot what i changed it to.
Reading thru forums theres been quite a few similar "password forgotten" problems and people were instructed to PM an admin with a username and as much information about the account as possible. This obviously creates quite a bit of workload on the 2 (!) admins. So my suggestion would simply be to create some sort of web solution for password changes/resets/etc...
Not being able to access my account for only a day is making me grumpy due to 0 IRL these days, and i can guess the admins get a few greys from all the PM-s they get from senile old men like me.
Thanks for reading!