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"Unable to connect"

PostPosted: Tue May 12, 2015 2:49 pm
by Maxmax
I experienced the authentication crash yesterday along with everyone else and went to bed shortly after it happened out of frustration. I then attempted to log in this morning - it goes through all the steps, connecting/authenticating/handshaking etc, and then gives me "unable to connect". I have one character who's level 8. I wasn't hacking or any of that crap so I don't know if I'm banned but can someone please look into this? It's a great server and I'd just like to play. Thanks

Re: "Unable to connect"

PostPosted: Tue May 12, 2015 3:02 pm
by Velsdra
Hello Maxmax,

could you please provide me your toon's name?

Re: "Unable to connect"

PostPosted: Tue May 12, 2015 3:03 pm
by Maxmax
Yes, Velsdra. My toons name is Maxmax, just like my name :)

Re: "Unable to connect"

PostPosted: Tue May 12, 2015 3:06 pm
by Velsdra
Okay, I checked it. - Your account isn't banned. Therefore the issue must be somewhere else.

Have you tried deleting your WTB and WTS folders in your Warcraft installation folder?

Re: "Unable to connect"

PostPosted: Tue May 12, 2015 3:08 pm
by Maxmax
Thank you so much for the quick response, I didn't try any of those things yet, I wanted to make sure the account was even still alive before I did anything else. I will give those a shot and get back to you momentarily. Thanks!

Re: "Unable to connect"

PostPosted: Tue May 12, 2015 3:21 pm
by Maxmax
Hey Velsdra, I deleted both my WTS and WDB folders in my installation folder and reopened the game and it still isn't working. :( same error "Unable to Connect"

Re: "Unable to connect"

PostPosted: Tue May 12, 2015 3:27 pm
by Maxmax
Ok tried a few other things and attempted to log on and now my account is definitely banned lol. It now says "This world of warcraft account has now been closed and is no longer available for use. Please go to >genericeuwowwebsite/banned< for more information. Help please!

Re: "Unable to connect"

PostPosted: Tue May 12, 2015 3:31 pm
by Diametra
yeah it gets a mini ban if you enter incorrect data too many times.

Re: "Unable to connect"

PostPosted: Tue May 12, 2015 3:32 pm
by Maxmax
Hello Diametra!


That stinks, I can't log on and I can't trouble shoot it because I get a mini-ban if I try to log on too many times lol. Any idea what the problem could be?

Re: "Unable to connect"

PostPosted: Tue May 12, 2015 3:54 pm
by Diametra
Not if you try to log in too many times..."if you enter incorrect data too many times".

run through the thread READ BEFORE YOU POST, after you remember the right password.