Caught in a loop

[Tobido]

Unable to Connect
Is the message I'm getting, don't worry, I know it means that my password is wrong, however, I've tried quite a few times now, and I swear I'm getting this code right everytime, but I have now been banned 2 times in a row for trying to log in several times. I read the post on connection issues over on the forums, but none of tit seems to help my case
https://forum.nostalrius.org/viewtopic.php?f=45&t=11569 Is the post I'm talking about

[Krusher]

as a first :
https://www.youtube.com/watch?v=s1zQWdIvDTQ

secondly;
unable to connect does not directly indicate your password is wrong.
it can be several things.
if you are 100% sure the information entered is correct then :
check your keyboard / language settings since sometimes the keyboard can be changed and thus the password entered is faulty (test it on a notepad document for example)

please send me a PM with your account name then I can first double check that.
if that is correct we can check with an admin if they can reset your password.

if that also does not work, It can be related to your IP address for example.

[Tobido]

Alright, thanks for the fast response, sent you a message