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Account closed? banned? temp? reason?

PostPosted: Mon May 18, 2015 4:00 pm
by vurge420
Dear nostalrius,

I've been playing on my account for a few months now and out of no where i can no longer log in and I received a message saying the account has been closed...

I see no reason why this would have happened.

account name: vurge420

thanks.

Re: Account closed? banned? temp? reason?

PostPosted: Mon May 18, 2015 4:08 pm
by Igen
Greetings,

The acc has no bans on it, please read the sticky threads for more information.

Igen

Re: Account closed? banned? temp? reason?

PostPosted: Mon May 18, 2015 4:14 pm
by vurge420
Okay, I believe I'm receiving this message from typing in my password wrong. I'll try in an hour and see if it is still "closed".

Thanks for the quick response!

Re: Account closed? banned? temp? reason?

PostPosted: Mon May 18, 2015 5:16 pm
by vurge420
So i've waited for over a hour to try to log into my account again and it still shows the same message that the account is closed. any ideas?

Re: Account closed? banned? temp? reason?

PostPosted: Mon May 18, 2015 6:44 pm
by vurge420
is there a possibility to reset the password back to the original password i used when i created the account or any other way to reset my password? i know i recently changed my password in-game and either messed up typing it in or just forgot what i changed it to, because everything im trying isnt working.

Re: Account closed? banned? temp? reason?

PostPosted: Tue May 19, 2015 1:54 am
by vurge420
I am currently still unable to access the account and I still receive the message saying the account has been closed. please help.

Re: Account closed? banned? temp? reason?

PostPosted: Tue May 19, 2015 3:15 am
by AverageJoe
Right now, the only way to reset a password when you can't log into the game is to request a password reset from one of the administrators. Send them a private message with your account name.

UPDATE: The new password reset feature is now live. If you're still getting errors during login, try resetting the password using the e-mail address you registered your account with. Make sure it's less than 16 characters in length.