Stolen account give back!

Account or connection issues

Stolen account give back!

by Drobovichek » Thu May 28, 2015 9:26 am

At one point, stolen account, about two months ago. Account registered on March 3, his e-mail. Help return please. Passwords do not play who did not give any one. Suggest a method. My e-mail is available to me, just get stolen my account. I apologize for my English as I could have written.
Drobovichek
Tester
 

Re: Stolen account give back!

by Velsdra » Thu May 28, 2015 10:02 am

Greetings Drobovichek,

As stated in our ToU (click) we do not restore stolen accounts or deleted characters.

The player is responsible for his own account safety. You should:
- Have a complicated password;
- Never share your account details;
- Connect yourself from a safe place;
- Never download unsafe files that might contain keyloggers.

Regards,
GM Team
User avatar
Velsdra
Game Master
Game Master
 

Re: Stolen account give back!

by Drobovichek » Thu May 28, 2015 10:06 am

Maybe like that it can be returned via e-mail which was registered account? There was a lvl 44 hunter. I spent a lot of hours to pump. I understand that somewhere made a mistake.
Drobovichek
Tester
 

Re: Stolen account give back!

by Drobovichek » Thu May 28, 2015 10:08 am

Sorry to trouble you, please. But maybe I do not find the time to start over.
Drobovichek
Tester
 

Re: Stolen account give back!

by Juflex » Thu May 28, 2015 10:30 am

Greetings,
The stolen accounts cannot be returned to the owner as the "Term of Use" suggests, BUT you can file a request to admins in order to reset your password.
This will only reset your password and will NOT return any stolen gold or items on your characters.
To make a password reset, please send a PM to admins with details that will prove you are the owner of that account:
- Account name
- Characters names on that account
- Register email address

As I said above, this will only reset a password for your account, any stolen gold/items in-game will NOT be returned to you, because was your job to keep the account safe in the first place.

I hope this will help you.
User avatar
Juflex
Sergeant
Sergeant
 


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