by Juflex » Thu May 28, 2015 10:30 am
Greetings,
The stolen accounts cannot be returned to the owner as the "Term of Use" suggests, BUT you can file a request to admins in order to reset your password.
This will only reset your password and will NOT return any stolen gold or items on your characters.
To make a password reset, please send a PM to admins with details that will prove you are the owner of that account:
- Account name
- Characters names on that account
- Register email address
As I said above, this will only reset a password for your account, any stolen gold/items in-game will NOT be returned to you, because was your job to keep the account safe in the first place.
I hope this will help you.