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Email change

PostPosted: Mon Jun 01, 2015 11:17 am
by artm
Hello. Sorry for my broken English.
I lost access to email, to which was attached my game account. (I think Google has deleted him my email, because that is when my attempt to recover the password to mail an error, that the address is not registered)
Can I change the attached e-mail?
I always played with the same IP. From the same IP I created an account. I have a lot of screenshots from the process of leveling my characters. Of course I know the login and password of the game account and e-mail.
Can you on the basis of these data to make sure that my account, and link it to another e-mail?

PS: Now I have access to my account, but I'm afraid if I lose the password in the future, I will not be able to restore it

Re: Email change

PostPosted: Mon Jun 01, 2015 6:19 pm
by AverageJoe
There's a password recovery utility coming in the near future, but no ETA on when it will be available though.

UPDATE: The new password reset feature is now live. If you're still getting errors during login, try resetting the password using the e-mail address you registered your account with. Make sure it's less than 16 characters in length.

Re: Email change

PostPosted: Tue Jun 02, 2015 7:01 am
by Juflex
I do not know if that will be possible to change the email address for a registered account. This feature has not been implemented and there are no steps about how to proceed.

Re: Email change

PostPosted: Tue Jul 07, 2015 9:31 am
by artm
AverageJoe wrote:There's a password recovery utility coming in the near future, but no ETA on when it will be available though.

UPDATE: The new password reset feature is now live. If you're still getting errors during login, try resetting the password using the e-mail address you registered your account with. Make sure it's less than 16 characters in length.


I have no problem with the login. I just lost mail, which is attached to the account. And if my account has been stolen, I can not get it back :(
GM Please, help me change the mail.

Re: Email change

PostPosted: Tue Jul 07, 2015 11:01 am
by tigru
Greetings,

The email attached to an account will not be changed, we do not offer this service to user for security reasons. Feel free to use that account as it is, or create a new one.

Regards,
GM tigru

Re: Email change

PostPosted: Fri Jul 10, 2015 9:17 am
by artm
tigru wrote:Greetings,

The email attached to an account will not be changed, we do not offer this service to user for security reasons. Feel free to use that account as it is, or create a new one.

Regards,
GM tigru


Ok, thanks for the reply. I understand the reason why you can not change the e-mail, but if even so it will be possible to do it, I can provide the proof that I am the owner of the account.

Then one question, if you will not be difficult to answer.
Can I have a second account using the old account as a support to the new?
Ie if I send items and gold from one account to the new one? (I have heard many were banned for it)
And yet, I know that Multibox prohibited. But I'm not going to swing the two characters simultaneously Can I help my old character with the new character for elite quests or dungeon (the server from Blizzard I did this) or illegally is also punishable ban?

Again sorry for my broken English
Thank you for your server
Artem