Bad Support (Account password)

Me: Hello, i changed my password with the ingame command but now i cant login to my account anymore. Can u please give me a password reset ? Accname: pinnn
Thanks
GM : "We do not provide password resets any longer. An automated system is in the works to provide this feature. "
This means i cant play till the system is online and u didnt even say when this service will be available. So maybe ill have to wait another 2 months to play again. It is too much work to send a new password to the account users ? I read the forum and i think im not the only one with this problem. This is not the support i expect on a populated private server like this.
Thanks
GM : "We do not provide password resets any longer. An automated system is in the works to provide this feature. "
This means i cant play till the system is online and u didnt even say when this service will be available. So maybe ill have to wait another 2 months to play again. It is too much work to send a new password to the account users ? I read the forum and i think im not the only one with this problem. This is not the support i expect on a populated private server like this.