Does the ticket system still work?

[Ariconius]

While in Zul'Farrak I looted the Tanaris distress beacon from a Scarab so I could skin it. I had looted two other beacons before this one but had destroyed both of them. I thought I destroyed this one as well, but it turns out in my haste I destroyed my Salt Shaker by mistake.

I submitted a ticket under "Items" and then saw a message in the chat log after that bugs should be reported on the issue tracker. Did my ticket get submitted? I am pretty sure that this is an issue a GM can assist with and does not belong anywhere else.

[AverageJoe]

The in-game ticket system still works. Now, whether it's an issue a GM can assist with or not is an entirely different matter, but yes, to answer your question, GMs can and do still receive tickets.

[Ariconius]

Will I receive a note through the in-game mail system or be contacted in some way if a cold-hearted GM should decide that my plight doesn't merit assistance/action on their behalf?

I know there are tough situations where people have been trade scammed or have sold items and have no proof, and then it is pretty much tough luck for them. I don't have a screenshot of the dialogue box saying "Are you sure you want to destroy your salt shaker with the same inv_egg_05 icon as the distress beacon?" but I was fortunate enough to have a Cured Rugged Hide with my name on it as the creator. I also have the name of the engineer who created it for me.

And thanks for the reply, Joe.

[Aunstic]

Will I receive a note through the in-game mail system or be contacted in some way if a cold-hearted GM should decide that my plight doesn't merit assistance/action on their behalf?

I know there are tough situations where people have been trade scammed or have sold items and have no proof, and then it is pretty much tough luck for them. I don't have a screenshot of the dialogue box saying "Are you sure you want to destroy your salt shaker with the same inv_egg_05 icon as the distress beacon?" but I was fortunate enough to have a Cured Rugged Hide with my name on it as the creator. I also have the name of the engineer who created it for me.

And thanks for the reply, Joe.

AverageJoe's pet here ...

If your ticket is something they can help with and you are online, a GM will most likely whisper you if a discussion is required with the ticket. Tickets like "Gold seller xxxx Screenshot: yyyy" may be closed without discussion as they will handle the player and most likely have more than one ticket about this type of report. If a GM can assist with something or can give tips to help you and you are online, they will whisper you with the necessary information. If you are offline, no worries! Your ticket may be answered and the staff will send an in-game mail with a reply to your ticket if you do not see your ticket open.

If a player has been scammed and the offending player has been banned, there may be a case where you can receive the scammed money back. Proof does help, but it does not hurt to inquire about a money loss due to a scam.

If you have deleted an item from your inventory, I'm very sorry to say that the staff will not recover deleted items. They are not "out to get you" by any means, but it trails into a "do it for one player, do it for all" scenario in this case. This is why the staff may tell you that the players must be responsible for their actions at this point.

[Daemon]

Hi,

The ticket system has been updated on Nostalrius to help us to manage tickets.
The bug reports are not handled by the GM team, and should be reported on the bug tracker. So you won't have any answer for your ticket.
To get in touch with a Game Master, you should create your ticket in one of the following categories:
- character stuck
- harassment

Now regarding your issue specifically:

it turns out in my haste I destroyed my Salt Shaker by mistake.

GMs do not help with accidentally deleted items (except a few ones, for example Onyxia raid access), so you would not get any positive answer.

Daemon

[Ariconius]

Understood. I guess it would add quite a workload to the GMs plate if they had to handle that. Although I could say that there are extenuating circumstances in this instance. I had tried to complete the quest "Rescue OOX-17/TN!" but there currently are issues with the quest preventing it from being completed as stated in ID #1062 and #1236 on the bugtracker. So as a result I have the darn beacon popping up on many of the bodies of mobs that I need to loot if I am to skin them.

[Terranaut]

Since the no and why have been explained I won't just parrot that, but
Why are you even carrying your Salt Shaker around? I take mine out of the bank every three days and put it back in.
Also, I put important items in the last corner of my bag, usually surrounded by water and consumables, anything I loot is way at the top. That is to prevent exactly the kind of thing that happened to you.
Anyway, I got my salt shaker for 3g off the AH, so it's not like you're screwed big time.
GL farming those devilsaur hides.