Can't Log In . Need help.

[alex1390]

Good morning. I can't come into game.
Problem:"Unable to connect."
Account name buzzlightyear

[tigru]

Greetings,

Your account has never been banned. Please look in the sticky threads for a solution.

Regads,
GM tigru

[alex1390]

Greetings,

Your account has never been banned. Please look in the sticky threads for a solution.

Regads,
GM tigru

Leaves nothing, I tried almost all options. On this akkaut there is a hero with a name horde stench, if yes prompt that as to change the password. I can't come under this account even on a forum.