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Banned?

PostPosted: Mon Jun 08, 2015 12:35 am
by Brykume
Dear Nostralius GMs

First and foremost, love the game! Recently tried logging in after a pretty severe disconnect. Was in WSG and had a spike that would not end. Closed down WoW, rejoined... tried logging, d/c messages. Connected once, and d/c'd again. Next attempt, I get the "banned" message.

Any idea what's up?

Thanks for taking a look.

Bryan (Account name: Brykume)

Re: Banned?

PostPosted: Mon Jun 08, 2015 12:38 am
by Tyrael
Greetings Brykume,

The account has never been banned. Wait 15 minutes and make sure you're using the correct password.

Regards,
GM Tyrael

Re: Banned?

PostPosted: Mon Jun 08, 2015 12:50 am
by Brykume
Tried my passwords... still getting the banned message.

Is there a way for me to reset?

Re: Banned?

PostPosted: Mon Jun 08, 2015 1:04 am
by Tyrael
Wait 15-30 minutes for the temporary lockout to end and then make sure you're using the correct password or you'll get locked out again.

Regards,
GM Tyrael

Re: Banned?

PostPosted: Mon Jun 08, 2015 1:09 am
by Brykume
Got it. Thank you!