Another account locked thread...!

Account or connection issues

Another account locked thread...!

by fredaaay » Mon Jun 22, 2015 5:13 pm

So I managed to get my account locked today by trying to sign in with the wrong password, I changed password using the in-game command, went to the dentist and came back an hour later and forgot that I had changed password. My account is now locked and I've tried reseting my password on the website(https://en.nostalrius.org/password) but all I'm getting is

"Whoops! There were some problems with your input.

This account has been used recently. You can't reset the password now.Remember that you are responsible for your account security, and as stated in our Terms of Use, we do not reset passwords for hacked accounts."

Do I have to wait 24h or is there an admin out there that can speed up the process? Thanks in advance!
fredaaay
Private
Private
 

Re: Another account locked thread...!

by Tyrael » Mon Jun 22, 2015 6:10 pm

Greetings fredaaay,

The account has never been banned. Wait 15 minutes for the temporary locked out to end and make sure you're entering the correct password or you'll get locked out for another 15 minutes.

Regards,
GM Tyrael
GM Team Leader
User avatar
Tyrael
Game Master
Game Master
 

Re: Another account locked thread...!

by Zoey_Urbina » Mon Jun 22, 2015 6:11 pm

You'll have to wait the 24 hours and use the password reset. Nostalrius staff doesn't recover hacked and/or lost accounts. The account owner is responsible for the security of the account.
User avatar
Zoey_Urbina
Sergeant Major
Sergeant Major
 


Return to Support