Connection issue. Unable to connect

[Adura]

Hi guys, I tried logging into my account this morning, and well it seems that there is a problem. When I try to connect to my in-game account, it says: " Unable to Connect. " and then nothing. I tried to work my way around this by creating a new account to see if the server was down or something, but no the other account logs in perfectly. Now I've been browsing the forums for half an hour or so and I can't seem to find an exact answer to my problem, although I don't seem to be the only one with it. I've checked that my account is well intact ( " not banned " ) on the website account page. So I'm all out of ideas and I'd really like to get my hands on my characters in that account. Help?

[AverageJoe]

Have you tried resetting you password to see if it makes a difference?

[Sy1v]

I had the same issue (unable to connect, did not try anything else other than looking on the forums to see if anyone else had the issue). Randomly was unable to connect anymore. Tried Resetting the password and am now able to log in. Thanks!

[Adura]

Cant seem to reset the password within the website. It says to use the ingame command ( .account password ). Is there another way through the website since I can't access the account from in-game?

[Zoey_Urbina]

You can reset your password here. You'll need access to the registered address to access the email. Please keep in mind that the password reset service activates 24 hours after the account has gone offline.

[Kraft]

Don't see an account titled ADURA. Cannot check without an account name or character name.

[Adura]

Hey man, yeah the account name is adura90. Help?

[Adura]

bump^

[Adura]

bump^

[Radius]

Greetings Adura,

Your account has never been banned. You can reset your account's password using the following link.
https://en.nostalrius.org/password

Regards,
GM Radius