Account

[nightbolt]

Hello staff and comunity of the greatest wow server ever!

Before i start explaining my problem, i would like to state that i realise that Nostalrius takes no responsibility for hacked accounts. Also, i browsed Support forums and found some similar problems to mine, for e.g laretti problem.


Now to begin with : I didn't play for about 2 weeks, i was on hollydays. Yesteday i logged in just fine, but didin't stay online for long. When i tried to log in like 2 hours later, i started to get Unable to Connect message. I thought it might be my connection on smth. So i created another acc, and it worked . I tried to log on the Nostalrius main page, but im getting Bad Credentials error. Does this mean my account got hacked, and my password is changed? I tried to reset my password using email, but i'm getting info that is has recently been played.
I don't understand how something, or someone could change my password if i was logged on it recently too.

Is it possible that u could check if my account is logged in? I checked using another login, and my main character isn't online, but that doesn't mean there isn't a new one created.
How much time does it need to be offline for me to be able to change my password?

I understand it's not ur problem, and it's propably my fault ( i still don't know what happened ) but i spent so much time on my character....
Could you at least ban it temporary, co i could restore it?

[Bleachy]

Have you tried the password reset link?

https://en.nostalrius.org/password

[Zoey_Urbina]

Have you tried the password reset link?
https://en.nostalrius.org/password

Nightbolt stated he had already tried the password reset service.

Is it possible that u could check if my account is logged in? I checked using another login, and my main character isn't online, but that doesn't mean there isn't a new one created.
How much time does it need to be offline for me to be able to change my password?

You'll need to wait for a staff member to respond with information regarding the activity of the account, you'll also need to edit the thread with your account username to speed up the process for the staff. As for the password reset service, it only activates when the account has been offline for 24 hours or more. If your account was stolen and the people responsible had access to your email, username and passwords then they're able to change any information at will.

P.S: If they've changed the email associated with the account, then you're permanently locked out.

[nightbolt]

Hi!
Sorry i didint post my account name- its nightbolt.

Can u even change ur accout email?

I was offline for less then 2 hours when my password got ( most likely ) changed

[Zoey_Urbina]

Can u even change ur accout email?

You're correct that it's not possible to change the registered email of an account but if someone has gained unauthorized access to your email, they'll be able to nullify any password resets.

I was offline for less then 2 hours when my password got ( most likely ) changed

Beside the Password reset feature, there's an ingame command that users can use to change their password.

Code: Select all

.account password $old_password $new_password $new_password

[nightbolt]

Wow i didin't know u can change password while in game.

I'm 100% sure noone else logged on my email.
I'm trying to reset my password every day, still same - account recently used.
I beg you, can u tell me what's happening with it?

[Zoey_Urbina]

You'll need to wait for a staff member to respond as to whether your account is being actively used or not.

[nightbolt]

Bumping the thread

Still begging for any help. Even temp ban would do, i guess.