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Banned/log in issues.

PostPosted: Sun Jul 12, 2015 12:19 am
by Troiv
I just made a brand new account, did half a quest and the servers went down, i tried to relog and im unable to, my friend is back on already, now its saying my account has been terminated, i tried to make a new account and the first time i logged in it says the account has been terminated as well, :(

Re: Banned/log in issues.

PostPosted: Sun Jul 12, 2015 6:51 am
by Zoey_Urbina
You've probably entered too many faulty passwords which caused you to get temporarily IP banned for ≈15 minutes. If you've forgotten your password you can reset it here. Keep in mind that this feature only activates when the account has been offline for 24 hours or longer.

Re: Banned/log in issues.

PostPosted: Tue Jul 14, 2015 5:13 am
by Radius
Greetings Troiv,

Do you have the name of a character we can check? If your character's name is Troiv, the account associated with it has never been banned.

Regards,
GM Radius