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Connection issues, please help

PostPosted: Tue Jul 14, 2015 4:00 pm
by bigpapasam123
So first off I want to say good job on the servers guys, having a blast here, however I've been experiencing some problems when i try to log in and it has been going on for almost a week now.

When I log in I get all the normal messages up, "connecting", "authenticating" and then "success" and boom, instant "Disconnected from server", "Unable to connect". Then when I try logging in again this message appears: "This World of Warcraft account has been closed and is no longer available for use. Please go to http://www.wow-europe.com/en/misc/banned.html for further information" (and I've done nothing to warrant a ban, so that must be a bug). First off I thought it was my router, it's old and outdated and it has been giving me problems on my ps4 aswell, so we got a new router in yesterday and it changed nothing. I've tried uninstalling/deleting Nostalrius and download/install again and nothing works. realmlist/patchlist is the way it's supposed to be, so that's not the problem.

Hope you guys have solutions for me, cause as I said in the beginning of the post, I'm really enjoying this and you are doing a fantastic job! :D

Re: Connection issues, please help

PostPosted: Tue Jul 14, 2015 4:19 pm
by Zoey_Urbina
Have you gone through the various stickies that has answers for almost all known login issues?
Common config/login errors by AverageJoe
SOLUTIONS FOR CONNECT PROBLEMS by Diametra

Re: Connection issues, please help

PostPosted: Tue Jul 14, 2015 5:07 pm
by bigpapasam123
Yeah I've gone through the majority of the solutions from Diametra, realmlist.wtf, threw away my WTF folder, run battle.net as admin, altered firewall settings, not a long password. It might be an IP problem. I tried creating 2 more accounts just to check and I tried logging in on a friend's account (Didn't know about the 3 account per IP limit at the time) and I've also tried typing random account names and passwords just to see if the ban thing would come up (without already existing accounts)

Re: Connection issues, please help

PostPosted: Tue Jul 14, 2015 6:57 pm
by Zoey_Urbina
One of AverageJoe's solutions. Your client might be attempting to enter the incorrect realm. Resulting the server to kick you as you don't have access to it.

Login on the client and when the "Success" message appears, quickly press escape which sends you to the realm selection. Select Nostalrius Begins and enter it.

Re: Connection issues, please help

PostPosted: Tue Jul 14, 2015 7:21 pm
by bigpapasam123
Well, it's on Nostalrius Begins by default and I've also tried that. The messages appear so rapidly and so fast that it's impossible, plus, after one failed attempt it goes straight to "This World of Warcraft account has been closed and is no longer available for use. Please go to http://www.wow-europe.com/en/misc/banned.html for further information". As I said, it's most definitely an IP ban or something, something I can't do anything about.

Would it be of any help to give out my character's name?

Re: Connection issues, please help

PostPosted: Tue Jul 14, 2015 7:31 pm
by Zoey_Urbina
Yes, probably the best thing to do. Just need to wait for a staff member to respond or AverageJoe who has a ton more experience in technical issues.

Re: Connection issues, please help

PostPosted: Tue Jul 14, 2015 7:32 pm
by bigpapasam123
Name is Zole - Undead mage

Re: Connection issues, please help

PostPosted: Wed Jul 15, 2015 4:16 am
by AverageJoe
Zoey_Urbina wrote:Yes, probably the best thing to do. Just need to wait for a staff member to respond or AverageJoe who has a ton more experience in technical issues.


lol, I'm not that experienced, at least not anymore than anyone else who's browsed the support forums for more than a month.

Anyway, OP, have you tried resetting your password? That honestly fixes like 75% of all the "unable to connect" > "this account has been closed" problems.

Re: Connection issues, please help

PostPosted: Wed Jul 15, 2015 9:50 am
by bigpapasam123
Yeah I tried that, got this message:

Whoops! There were some problems with your input.

This account has been used recently. You can't reset the password now.Remember that you are responsible for your account security, and as stated in our Terms of Use, we do not reset passwords for hacked accounts.

Re: Connection issues, please help

PostPosted: Wed Jul 15, 2015 1:30 pm
by balodeux
I too have had this issue, though without the account banned portion. I logged in last night with no problems and played for a while. Went to bed, woke up, and it will go through authorization > success > connecting > disconnected. No matter how many times I do it that's the result. I too am curious for an answer to this issue