Disconnected Instantly

Account or connection issues

Disconnected Instantly

by Spitsire999 » Sat Jul 18, 2015 10:16 pm

For the last hour or so, I have been unable to play on the server.

I was in AV when the server crashed. Upon logging 5 mins later I was greeted with the AV screen, but while the game was loading, I lost connection to my Internet, causing me to disconnect. However, upon regaining my Internet connection I have been unable to play my characters.

After I enter my username and password, I am disconnected after seeing the "Successful" message. I have tried all help described in the threads, deleted my WDB, WTF folders, re-installed WoW, changed server name / realm list, but to no avail. I even went so far as to renew / flush my ip address (if the server assumed I was still logged in). My account info on website states that I am successful in connecting to the server, so what causes the server to instantly disconnect me, I have no idea.

Does anyone have an idea of what is going on?
Spitsire999
Tester
 

Re: Disconnected Instantly

by krook110 » Sun Jul 19, 2015 2:51 am

I believe I'm having the same problem as you are. I got randomly disconnected when I logged in earlier and then when i tried logging back in it would say "Successful" and then seconds later I'll get "Disconnected from server"
I tried doing the same thing, deleting WBD, WTF, uninstalling, re downloading the game, but nothing seems to be working. I also made a second account and I had no problem logging in.
krook110
Tester
 

Re: Disconnected Instantly

by Spitsire999 » Sun Jul 19, 2015 8:18 am

I can confirm after some testing that the problem lies on the server end and is directed at my account specifically.

I tried logging in today as well and ended up with the same message (disconnect after successful handshaking).

Then I made an alt account just to see if it was a connection issue and it is not. My newly created alt account had no problem logging in and accessing the character selection screen.

I also tried logging in multiple times in a row as suggested by some other threads, but after 20 attempts in a row I gave up.

Can a GM or similar support staff person take a look at this?

For reference, character name is Wakfu, and the account is Yogohong.
Spitsire999
Tester
 

Re: Disconnected Instantly

by bankaiftw » Sun Jul 19, 2015 8:35 am

Hi,

I have the exact same symptoms.

I have deleted WTF folder and followed some other troubleshooting instructions from a few Threads. No difference.

Account: bankaiftw
Character: all

I created a alt account and can log in, no problem with that account but when ever I try and use the account above, it connects and then as soon as it tried to connect to the Realm it insta disconnects.
bankaiftw
Tester
 

Re: Disconnected Instantly

by Nikkie » Sun Jul 19, 2015 8:46 am

Same problem here.

Character name is Abyzoo. ACC is Nikkie.
Nikkie
Tester
 

Re: Disconnected Instantly

by Spitsire999 » Sun Jul 19, 2015 12:47 pm

I'm happy to report that the issue has resolved itself. It was resolved when the server crashed/restarted earlier today.

So if you keep getting disconnected, you may have to wait for a server restart in order to "reset" your account.
Spitsire999
Tester
 


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