Page 1 of 1

Account Lost

PostPosted: Tue Jul 21, 2015 2:38 pm
by Merremarre
Tried to log into my account this day and it just says Unable to connect. My other account works fine. I have googled and when it says Unable to connect it is usually changed pass? I havent changed the password.


Character involved : Felvine
Account Name Merremarre

Re: Account Lost

PostPosted: Tue Jul 21, 2015 5:40 pm
by AverageJoe
"Unable to connect" isn't necessarily a changed password, but rather, it's that you're typing in the wrong password and can be fixed by resetting the password.

Give it a try:
https://en.nostalrius.org/password

Re: Account Lost

PostPosted: Tue Jul 21, 2015 6:10 pm
by Merremarre
Reset saying that no account with that email exists :s

Re: Account Lost

PostPosted: Tue Jul 21, 2015 6:32 pm
by AverageJoe
Oi! The e-mail you're using isn't the one the account was registered with.

Have any other e-mail addresses you use?

Re: Account Lost

PostPosted: Tue Jul 21, 2015 7:08 pm
by Merremarre
Just one email and that one isent working

Re: Account Lost

PostPosted: Tue Jul 21, 2015 7:30 pm
by Merremarre
Even website login says Bad Credentials.

Re: Account Lost

PostPosted: Tue Jul 21, 2015 8:03 pm
by AverageJoe
Ban credentials can mean you're using the wrong password to login, which kind of confirms the "unable to connect" error in WoW login.

Wrong password and wrong e-mail when trying to reset; that's rough, man. Do you have any friends in the game that can see your character actively being played like maybe the account was hacked? Beyond that, I'm not sure what else to do.

Re: Account Lost

PostPosted: Tue Jul 21, 2015 8:27 pm
by Merremarre
Yes I can see my character playing when im online my other account

Re: Account Lost

PostPosted: Tue Jul 21, 2015 8:57 pm
by AverageJoe
Oy gevalt! Well that could be a problem. If you're not in possession of your account an someone else is actively playing it, it's possible they could've changed the password in-game using the ".account password" command to lock you out, and without the e-mail address it was registered with to reset it, there's little that can be done.

All I can think of is try really, really, really hard to remember which e-mail address you used to register the account with and try to reset the password.

Re: Account Lost

PostPosted: Sat Jul 25, 2015 7:54 pm
by Eragon
I am able to request a ban for your account, I am not able to restore it, you are responsible for your actions