Account Breach

[superpuuge]

Hello, I cannot access my account, i was playing got logged off and everytime i try to log back in it says unable to connect. How can I recover my account?

[superpuuge]

I can provide any details needed

[Quickbowjob]

Will get Unable to connect message if password is wrong, if its done too many times account be locked for 15mins or so, if that doesn't work.
Might wana try:
https://en.nostalrius.org/password

Not 100% sure,
but to be able to reset your account password the account must not have been active for at least 10 days.

[superpuuge]

So I went to reset my password and this popped up
"This account has been used recently. You can't reset the password now.Remember that you are responsible for your account security, and as stated in our Terms of Use, we do not reset passwords for hacked accounts."

What does this mean? And will It let me attempt to reset it later?

[superpuuge]

I have like around 15-17 days of gameplayed on my main alone, I would be devastated if it locks me out for good

[Pottu]

Password can only be reset after a certain time period of inactivity on the account. This is to prevent someone else from locking you out of the game if they find out your account name.

[Noxm]

It's 10 days of inactivity ?

[superpuuge]

Could an admin please contact me, if what Pottu said is correct, I would like to make sure my account is not being used by someone else, so that I could retrieve it after said period of inactivity.

Also even if they do know the username of my account to reset it do you not need the original email that the account was created from?

[superpuuge]

I REALLY REALLY hope I did not lose the account I slaved over because someone found out just my username....

[superpuuge]

Would like to Add that Viper did get into contact with me, and is investigating the matter I believe.