Cannot log in (Unable to connect)

Account or connection issues

Cannot log in (Unable to connect)

by Kthanxbai » Thu Sep 24, 2015 3:10 am

Was on earlier today with no problems then tried to log in about an hour ago and wasnt able to. After authentication it just says "Unable to connect" also just "Disconnected from server". I do not think my account would be banned but other people seem to be having the same problem. Any ideas?

Edit:
It is now saying that my account has been closed. Can anyone help me?
Kthanxbai
Tester
 

Re: Cannot log in (Unable to connect)

by Nain » Thu Sep 24, 2015 5:10 am

The "unable to connect" error occurs when an incorrect password is entered alongside a valid username. The "account has been closed" message is probably occurring because of too many failed attempts, but you might want to open a thread in the Account Issues section if it continues to occur.
† Nain now rests in the arms of our lord. He died a sickly infant at the age of 3 months and 24 days. †
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Nain
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Re: Cannot log in (Unable to connect)

by Kthanxbai » Thu Sep 24, 2015 1:34 pm

So this is weird. After waiting a few hours i was able to login last night with the same info i was trying before but now i can no longer log in again with the 'Unable to connect' dialog.
Kthanxbai
Tester
 

Re: Cannot log in (Unable to connect)

by Nain » Fri Sep 25, 2015 5:11 am

Ensure that your caps lock key is not enabled. You may want to reset your password if it is causing you trouble here: https://en.nostalrius.org/password
† Nain now rests in the arms of our lord. He died a sickly infant at the age of 3 months and 24 days. †
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Nain
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