Loot Lost Ragnaros/Server consistently unstable.

[kanem]

<Pantheon> killed rag as server went down. We lost all loot off Rag. Every night at around 0400 server time there are massive lag spikes that coincide perfectly with US raid times.

We were unable to kill Razorgore several times as the server would lag and 10+ adds would be alive and running around as server came back. The server is increasingly unstable during NA raid times, and we experienced this same problem on Feenix.

This week was a rough week for our guild and even if you don't refund the loot it would be nice for a reply on this informing the NA playerbase that you will do something about the 0350-0410 lag spike that means a 100% wipe in BWL.

The link below is a VOD at the time of crash shows all loot on rag that was lost.
http://www.twitch.tv/square777/v/17604690?t=3h12m12s

Link with Raid Frames of members attending.
http://imgur.com/KQ90Wwv

This link is the realm players showing the kill and not loot distributed.
http://realmplayers.com/RaidStats/RaidO ... Raid=15807

Very Respectfully,
Kanem

[Bago]

bump,

10/10 for leaving the mic on like an idiot #ThanksBago

[Vorfidus]

Item refunds

Epic raid items can be restored in the case of a server crash/roll-back, providing a message is sent to us which fulfills the following conditions:

Exact date of the raid;
Screenshot of the raid ID;
Screenshot of the loot & Full list of raid members;
Name of the player who received the item.

If nobody received loot, they cannot restore it. Read the terms.

[kanem]

bump.

[kanem]

bump

[Ravni]

Don't think you are getting that choker back I'm afraid

[Robotron]

Don't think you are getting that choker back I'm afraid

I'd be pretty choked up about this. =\ Sorry for your loss.

[Stringerbell]

consistancy doesnt seem to be one of the strongsuits of GM's we had video, screen and distrubuted loot on our Chromaggus kill before yet another rollback and didnt get shit restored.

[Peplawl]

Bumping for GM reply.

[Peplawl]

Bump for a GM response.